Volume
Two, Number Two
Welcome
to Headlines, a free newsletter published by Polaris Public
Relations with practical information about the PR industry.
Selecting
the right PR firm
Looking
for a PR firm? While the process sounds simple, its not uncommon
for companies to leap into a relationship only to be dissatisfied
once the honeymoon is over. The key to developing a mutually beneficial
partnership is to do the groundwork before making a commitment.
Public relations is a broad, multi-disciplinary area. It can encompass
everything from government affairs and investor relations to media
relations and event management. While there are some full-service
companies, keep in mind that many firms may not be able to offer what
you want. In fact, it is rare to find a public relations firm that
can be all things to all people.
PR firms not only offer a variety of services, they also come in all
sorts of sizes, ranging from large multi-nationals to independents
and freelancers. While size can play a role when it comes to international
PR needs, it is not the sole measure of quality and expertise. In
fact, many independents can be equally qualified to manage high-demand
PR activities.
Starting out
In most cases, referrals and Web-based searches will provide you with
enough information to develop a list of potential suppliers. Before
finalizing your PR company wish list, its important to make
sure you have established in your own mind what you are looking for
in a partner.
Some criteria to consider include:
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Experience
with organizations that have comparable challenges |
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Range
of services (if you need media relations, dont hire a
firm that specializes in government affairs) |
 |
Ability
to generate results |
 |
Ownership
structure (some clients prefer owner-operated firms where personal
reputations are more strongly linked to the business) |
Narrowing the field
Once youve narrowed the field of potential candidates, youll
want to get to know them a bit better. Invite them in to make a presentation.
Make sure you communicate to them beforehand what your public relations
needs are. This approach will provide a framework from which candidates
can create a focused presentation. Otherwise, your time will be spent
reviewing proposals that dont come close to matching your needs.
Look at each firms capabilities and ask questions that are relevant
to the issue at hand. Client references and case studies are an invaluable
resource in establishing credibility.
Questions to ask a potential supplier include:
 |
Who
will be working on the business (some agencies will send in
senior people to make the pitch but, if they win your business,
youll never see them again)? |
 |
How
would they approach your business challenges? |
 |
What
are their capabilities in particular areas? |
 |
What
benchmarks do they use to measure performance? |
 |
What
are their reporting procedures (status reports, monthly meetings,
final reports, etc.)? |
Putting them to the test
Dont feel obligated to sign a long-term contract before someone
has proven their worth. Although the days are long gone when a potential
supplier will provide work on spec, you can get a pretty good sense
of the value the PR firm can bring to the table. For example, consider
the following:
 |
Test
the waters by having them work on a single project on a short-term
basis. In cases where you are undecided, have competing firms
work on different projects to compare their abilities. |
 |
Negotiate
for a "trial period" to see how things progress. However,
in order to get a good handle on results of ongoing activities,
its advisable to allow for a term of six months. |
 |
Have
each candidate put together a PR plan based on a theoretical
fee. For example, ask them to outline what services they can
offer for $5,000 a month. Youll get a good indication
of the value you will receive, and get a benchmark for comparison.
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Of course when all is said and done, perhaps the most important element
to consider is something that cant be quantified: the chemistry
between yourself and the PR candidate. Ask yourself: Is this a company/person
I feel I can work with? Do they have a sense of humour? How well do
they understand the issues? And do they have a genuine interest in
learning my business?
If the chemistrys right, then youre half way there. The
rest is simply a matter of doing your homework.
© 2004 Polaris Public Relations. All rights reserved.
Shelley Pringle is principal at Polaris Public Relations,
an associates-based PR agency that offers a full suite of communications
services. She can be reached at 416.597.1518 or shelley@polarisprinc.com.
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Want to kick-start your business?
A powerful public relations program can help attract customers while
stretching your marketing dollars and building credible exposure for
your company.
If youre looking for new ideas to build your business, or need
help in executing an existing plan, just give us a call at 416.597.1518.
Wed be pleased to discuss your needs and develop an affordable
program for your organization.
If youd like to suggest a topic for a future newsletter, or
have a comment on this one, email us at info@polarisprinc.com.
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